Shipping policy
Shipping Policy
At Octiyra, we aim to deliver your orders promptly and securely. Below, you’ll find all the details about our shipping process.
Shipping Destinations We currently ship to the following locations:
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United Kingdom
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European Union countries
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United States
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Select international destinations
If your country is not listed, please contact us at support@octiyra.com to check availability.
Shipping Costs
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Domestic (UK): Free shipping for all orders.
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International: Shipping rates vary based on location and will be calculated at checkout. Any customs fees or import duties are the responsibility of the customer.
Processing Time
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Orders are typically processed within 1–3 business days.
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Pre-orders may take up to 12 weeks, depending on the production timeline. Specific details will be provided during the pre-order process.
Estimated Delivery Times
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UK: 1–5 business days
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EU: 5–10 business days
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US: 7–14 business days
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International: 10–20 business days
Please note that delivery times may vary due to customs processing and unforeseen delays.
Tracking Your Order Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the courier’s website.
Customs and Duties For international shipments, customs fees and import duties may apply. These are determined by your country’s regulations and are the customer’s responsibility. Octiyra is not liable for any delays caused by customs clearance.
Lost or Delayed Packages
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If your order is delayed beyond the estimated delivery time, please contact us at support@octiyra.com.
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For lost packages, we will work with the courier to investigate and resolve the issue promptly.
Undeliverable Packages If a package is returned to us due to incorrect shipping information provided by the customer, additional shipping charges may apply to resend the package.
Contact Us If you have any questions about our shipping policy, feel free to reach out: Email: support@octiyra.com