Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@octiyra.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@octiyra.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@octiyra.com.

Refund and Return Policy

At Octiyra, we take great pride in the quality and craftsmanship of our products. If for any reason you are not satisfied with your purchase, we’re here to assist you with a straightforward refund and return process.

Eligibility for Returns

1. Timeframe: You have 14 days from the date of delivery to request a return.

2. Condition: Items must be unused, in their original condition, and include all packaging and accessories.

3. Exclusions: Personalised, customised, or final sale items are not eligible for return.

How to Initiate a Return

1. Contact our customer support team at support@octiyra.com within 14 days of receiving your order.

2. Provide your order number, proof of purchase, and reason for return.

3. We will provide you with return instructions and a shipping label (if applicable).

Refund Process

1. Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.

2. If approved, your refund will be processed within 7–10 business days.

3. Refunds will be issued to the original payment method. Note that shipping costs are non-refundable.

Exchanges

• We currently do not offer exchanges. If you would like a different product, please initiate a return for your original purchase and place a new order.

Damaged or Defective Items

1. If your item arrives damaged or defective, contact us at support@octiyra.com within 7 days of delivery.

2. Please provide photos of the damaged item and packaging for assessment.

3. We will offer a replacement or full refund for items deemed defective or damaged during transit.

International Returns

1. Customers are responsible for return shipping costs for international orders.

2. Please ensure the package is marked as a return to avoid additional customs fees.

Questions? If you have any questions about our refund and return policy, please contact us at: Email:support@octiyra.com